Welcome to the Skin Boss FAQS

It’s where you’ll find all the answers to your face and body oil questions.

Ordering and Delivery FAQS

Where do you deliver to?

Australia and New Zealand.

We’re working on delivering to the rest of the world and will let you know via our VIP list as soon as International Delivery to your country is available. Click here to join our VIP list.

 

How much is delivery?

All orders over $75 are free!

Delivery for orders under $75 is:

Australia: $8 Express Post

New Zealand: $15 5-10 business days

 

How long will it take for my order to arrive?

All orders are processed within 1-2 business days of being received. Orders with free delivery are sent via Australia Post’s standard delivery service.

 

I don’t want to pay for postage. Can I pick my order up from you?

We don’t offer a pick up service, sorry.

 

Do I have to sign for my delivery?

Not if you don’t want to. Australia Post will contact you via email or SMS once your order is on its way. You can choose how you would like to receive your order using the Australia Post options.

 

Can I order and send Skin Boss as a gift?

Well that’s a bit lovely. Yes, you can. Please enter the shipping details of the lucky person you’re sending it to during the check out process.

If you would like a message included with the gift, please type it into the comments section when you place the order.

 

Can I change or cancel my order?

Please email customerservice@skinboss.com.au and we’ll do our best to help you. If the order has already been sent, it can’t be changed or cancelled.

 

I’ve placed an order but I haven’t received any emails from Skin Boss. I’ve only received an email from PayPal. Help!

After you’ve placed your order, you should receive two emails from us:

One letting you know your order is being processed with a follow up email hitting your inbox when your order has been completed.

If you haven’t received any emails from us, please check your junk/spam folder – gmail addresses in particular like to direct our emails there.

If they’re not in your spam/junk folder, please email customerservice@skinboss.com.au and we’ll check that the correct email address was entered at checkout.

 

My order has arrived and the bottle is damaged. Help!

Gah! That is so annoying. We are VERY particular about our product and it’s packaging.

Everything that leaves Skin Boss HQ is packed in protective layers of bio-degradable tissue paper. Unfortunately we have no control over what happens to our little parcels of goodness when they are on their way to you.

Please email customerservice@skinboss.com.au with a photo of your damaged bottle and we’ll get a replacement out to you ASAP.

 

Is it safe to order online with Skin Boss?

Yes, it absolutely is. See that little green padlock up there at the top of your screen? That means we have what’s called a SSL certificate which means you’ve got the green light to shop with us using PayPal or your credit card with complete confidence.

We take your privacy very seriously. You can read our full privacy policy + terms and conditions here.

Wholesale FAQS

Do you offer wholesale prices?

Yes we do. If you’re a salon, boutique or online store please email: customerservice@skinboss.com.au for a wholesale information pack.

Product FAQS

Who makes your products?

All our products are developed, blended and packaged by Scott, Kirsten and their team in Brisbane, Australia.

 

Do your products contain any nasties?

No. Both our face oil and our body oils are made from natural botanical plant based oils and essential oils.  They’re free from sulfates (SLS/SLES), parabens, GMOs, synthetic colours or fragrances.

 

Are your products tested on animals?

No. Our products are only tested on humans.

 

Can you send me some product samples?

Unfortunately not. However please know that all of our blends are extremely gentle on the skin. There are no fillers, no parabens, no sulfates, no nasties in any of our products. Just natural botanical plant based oils. Reading our testimonials might be worthwhile.

 

Is your packaging recyclable?

Yes. Our bottles are made in Australia using BPA free PET plastic, with our face oil bottles being made by Australia’s first carbon neutral plastics manufacturer .

Both our face oil and body oil bottles are recyclable, true to size and functional. We want you to be able to see the product and get every last drop of face and/or body oil goodness out of our bottles.

The packaging your order arrives in is also recyclable.

 

What is the shelf life of Skin Boss face and body oils?

Because our face and body oils are completely natural – meaning they’re free from any unnatural preservatives – they have a shelf life of 12 months after opening.

Store at room temperature and out of direct sunlight.

Face Oil FAQS

What’s in your face oils?

Our face and body oils are blended using only natural plant based oils. There are no fillers, no sulpates, no parabens, no nasties in any of our products. Our products are tested on humans, not animals. All of our products are blended in small batches in Brisbane, Australia. Because just like food, skincare should be as fresh and as natural as possible.

 

GET UP AND GLOW® – Day Face Oil

prunis amygdalus dulcis (sweet almond oil), simmondsia chinensis (jojoba oil), tocopherol 50 (vitamin e), argania spinosa (argan oil) organic

Sweet Almond Oil – Enriched with vitamins E, A, and B, this clever oil is hypoallergenic, meaning it can be safely used on all skin types.  The fatty acids in almond oil are a natural emollient for the skin and can help lock in moisture by forming a protective barrier. This is especially effective for conditions such as acne, eczema, psoriasis or rosacea.

Jojoba Oil – A gorgeous gold liquid made from the jojoba bean, jojoba oil has the unique ability to mimic the skin’s natural oils and penetrate deep into the skin layers. Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic and antibacterial. It will heal, nourish and protect your skin.

Vitamin E Oil – A powerful antioxidant and intensely moisturising oil, Vitamin E helps to regenerate and nourish the skin.

Argan Oil, 100% Organic – Rich in nutrients including antioxidants, fatty acids and Vitamin E, argan oil is the perfect oil for giving skin a natural boost.

Shop GET UP AND GLOW here

 

SLEEP ON IT® – Night Face Oil

prunis amygdalus dulcis (sweet almond oil), simmondsia chinensis (jojoba oil), tocopherol 50 (vitamin e), argania spinosa (argan oil) organic, lavandula angustifolia (lavender) oil, chamomillia recutita (chamomile) oil

Sweet Almond Oil – Enriched with vitamins E, A, and B, this clever oil is hypoallergenic, meaning it can be safely used on all skin types.  The fatty acids in almond oil are a natural emollient for the skin and can help lock in moisture by forming a protective barrier. This is especially effective for conditions such as acne, eczema, psoriasis or rosacea.

Jojoba Oil – A gorgeous gold liquid made from the jojoba bean, jojoba oil has the unique ability to mimic the skin’s natural oils and penetrate deep into the skin layers. Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic and antibacterial. It will heal, nourish and protect your skin.

Vitamin E Oil – A powerful antioxidant and intensely moisturising oil, Vitamin E helps to regenerate and nourish the skin.

Argan Oil, 100% Organic – Rich in nutrients including antioxidants, fatty acids and Vitamin E, argan oil is the perfect oil for giving skin a natural boost.

Lavender essential oil – Widely known for its ability to ease feelings of tension and assist with a restful sleep, lavender oil may also soothe irritated skin.

Chamomile essential oil   Chamomile oil may have a calming effect on the skin, mind and body.

Shop SLEEP ON IT here

 

Please note that Almond Oil is used in Skin Boss face oil blends. If you suffer from nut allergies, always consult your doctor before trying anything nut related.

 

Should I use a moisturiser on top of the Skin Boss face oils?

That’s up to you and what you think your skin needs.

Kirsten no longer uses a moisturiser as the Skin Boss products provide her skin with the hydration and nourishment it requires.

She simply applies 1/2 a dropper of Get Up and Glow day face oil followed by eye cream and sunscreen in the morning. At night, Sleep On It and eye cream is applied.

If you would like to use moisturiser in addition to Skin Boss day and/or night face oil, apply the face oil first. Wait a few minutes for it to absorb into your skin and then apply your moisturiser.

 

Are Skin Boss face oils suitable for all skin types?

We’ve worked hard to create blends that will leave your skin feeling hydrated and nourished.

Kirsten’s skin is a combination of dry, oily around the chin and nose area and prone to sensitivity. Her skin LOVES our face oils.

Still unsure if it’s the face oil for you? Please read our detailed product descriptions for further information: GET UP AND GLOW®  and SLEEP ON IT®

Body Oil FAQS

What oils do you use in your Skin Boss body oil products?

Jojoba Oil: A highly absorbent, nourishing and healing oil, jojoba oil has the unique ability to mimic the skin’s natural oils and penetrate deep into the skin layers.  Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic (suitable for all skin types) and antibacterial.

Almond Oil: Light in texture and rich in vitamins E, A and B, almond oil is renowned for relieving dry, itchy and inflamed skin. It’s hypoallergenic (suitable for all skin types) and the fatty acids in almond oil are a natural emollient for the skin, helping to lock in moisture by forming a protective barrier. This is especially effective for conditions such as acne, eczema, psoriasis or rosacea.

Coconut Oil: With the ability to absorb into the skin quickly and deeply, coconut oil is a powerful natural moisturiser that helps replenish and restore dry or flaking skin.

Kukui Oil: A natural moisturiser that has been used for centuries in Hawaii, Kukui Oil contains essential fatty acids + vitamins A, C and E – antioxidants known to protect the skin and prevent free-radical damage to the skin cells. Kukui oil penetrates the skin easily, leaving the skin feeling silky and smooth.

+ Lemongrass Essential Oil, Lime Essential Oil, Geranium Essential Oil, Bergamot Essential Oil (citrus blend)

+ coconut essential oil (coconut blend)

Social Media FAQS

Can I share a photo of my Skin Boss product on Instagram or Facebook?

You sure can!

Instagram: Tag us @skinbossau and use the hashtag #skinbossau so we can find your gorgeous photos.

Going on a holiday and taking Skin Boss with you? Use the hashtag #skinbosstravels so we can see where in the world Skin Boss has been!

 

Facebook: Facebook pageShare a photo to our anytime. We love seeing them!

 

Where can I leave a review of your products?

You can leave a review on the Skin Boss Facebook page or right here on our website.

Each product has it’s own review section. Simply click on the product – or products – you love in the Skin Boss Shop, scroll down to the REVIEWS tab and leave your glowing review.

 

How can I keep up with the latest Skin Boss news?

We have a few different options for you!

You can follow us on Facebook or Instagram.

You can sign up to our VIP list. Get your name on that list and you’ll be the first to know all the Skin Boss things. It’s at the bottom of this page.

 

Still can’t find what you’re looking for? Please check each of the product pages or email us.