Welcome to the Skin Boss Australia FAQS

It’s where you’ll find all the answers to your face oil questions.

Got a question about Skin Boss Australia face oils, delivery times, the local thai takeaway place down the road? The Skin Boss Australia FAQS can help!

Because we pride ourselves on actually being helpful, we’ve split your questions up into groups. Want to know how long it will take for your SKIN BOSS order to arrive? Scroll down to Ordering and Shipping Help for the answer.

Or maybe you’re concerned that your oily skin might freak out if you start using Skin Boss Australia face oil? Skincare Help is the place to go for the answer (spoiler alert – your oily skin will be fine, SKIN BOSS PROMISE)

If what you need to know isn’t here, please check each of the product pages or email Kirsten


Ordering and Delivery FAQS

How long will it take for my SKIN BOSS order to arrive?

Your order will be on it’s way to you within 2-3 business days of payment being received. Australia Post is our delivery provider. You can find their delivery calculator here.

Where do you delivery to?

At the moment we ship to Australia and New Zealand.

How much is delivery?

If you live in Australia, it’s a flat rate of $10

If you live in New Zealand, it’s a flat rate of $15

Can I send SKIN BOSS as a gift?

Well that’s a bit lovely. Yes, you can. Just remember to enter the details of the lucky person you’re sending it to during the check out process.

Can I change or cancel my order?

Please email sales@skinboss.com.au and we’ll do our best to help you. If the order has already been sent, it can’t be changed or cancelled.

I’ve placed an order but haven’t received an email from you. Should I have?

My order has arrived and the bottle/s is/are damaged. Help!

Gah! That is so annoying. We are VERY particular about our product and it’s packaging.

Everything that leaves SKIN BOSS HQ is packed in protective layers of bio-degradable bubble wrap. Unfortunately we have no control over what happens to our little parcels of goodness when they are on their way to you.

Please email us with a photo of your damaged bottle and we’ll get a replacement out to you ASAP.

Is it safe to order online with SKIN BOSS?

Yes, it absolutely is. See that little green padlock up there at the top of your screen? That means we have what’s called a SSL certificate which means you’ve got the green light to shop with us using PayPal or your credit card with complete confidence.

Will you pass my details onto some random?

That would be a no. Never. Not going to happen. SKIN BOSS PROMISE.


Product Help

Who makes your products?

We do! All of our products are developed, blended and packaged by both Scott and myself from our home based production facility in Brisbane, Australia.

What is the shelf life of SKIN BOSS face oils?

Because our face oils are completely natural – meaning they’re free from any unnatural preservatives – they will last up to 12 months.

Keeping the face oil out of direct sunlight and at room temperature or below helps.

The Vitamin E in our face oils also helps to extend the natural shelf life and keeps the blends stable.

What oils do you use in your SKIN BOSS products?

GET UP AND GLOW:

almond oil – enriched with vitamins E, A, and B, this clever oil is hypoallergenic, meaning it can be safely used on all skin types.  The fatty acids in almond oil are a natural emollient for the skin, and can help lock in moisture by forming a protective barrier. This is especially effective for conditions such as acne, exzema, psoriasis or rosacea.

jojoba oil – a gorgeous gold liquid made from the jojoba bean, jojoba oil has the unique ability to mimic the skin’s natural oils and penetrate deep into the skin layers. Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic and antibacterial. It will heal, nourish and protect your skin.

vitamin e oil – a powerful antioxidant and intensely moisturising oil, vitamin e helps to regenerate and nourish the skin.

argan oil – rich in nutrients including antioxidants, fatty acids and vitamin E, argan oil is the perfect oil for giving skin a natural boost.

Shop GET UP AND GLOW here

SLEEP ON IT:

almond oil – enriched with vitamins E, A, and B, this clever oil is hypoallergenic, meaning it can be safely used on all skin types.  The fatty acids in almond oil are a natural emollient for the skin, and can help lock in moisture by forming a protective barrier. This is especially effective for conditions such as acne, exzema, psoriasis or rosacea.

jojoba oil – a gorgeous gold liquid made from the jojoba bean, jojoba oil has the unique ability to mimic the skin’s natural oils and penetrate deep into the skin layers. Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic and antibacterial. It will heal, nourish and protect your skin.

rose hip oil – jam packed with vitamins, fatty acids and antioxidants (hello vitamin A, omega 3, 6 and 9, lycopene and beta-carotene!), rose hip oil is a healing oil that provides intense nourishment to all skin types. 

vitamin e oil – a powerful antioxidant and intensely moisturising oil, vitamin e helps to regenerate and nourish the skin.

argan oil – rich in nutrients including antioxidants, fatty acids and vitamin E, argan oil is the perfect oil for giving skin a natural boost.

chamomile essential oil   extracted from Chamaemelum nobile, chamomile oil can have a calming effect on the skin, mind and body.

lavender essential oil – widely known for its ability to ease feelings of tension and assist with a restful sleep, lavender oil can also soothe irritated skin.

Shop SLEEP ON IT here

Please note that Almond Oil is used in both SKIN BOSS face oil blends. If you suffer from nut allergies, always consult your doctor before trying anything nut related.

should I use a moisturiser on top of the SKIN BOSS face oils?

That is totally up to you and what you think your skin needs.

Personally, I only use SKIN BOSS face oil followed by a quick swipe of eye cream.

My skin feels hydrated and nourished when I apply roughly 1/2 a dropper of product to my face, neck.

If you would like to use moisturiser as well as our Skin Boss day and/or night face oil, apply the face oil first. Wait a few minutes for it to absorb into your skin and then apply your moisturiser. Hope that helps, Kirsten x

Are SKIN BOSS face oils suitable for all skin types?

We’ve worked hard to create blends that will leave your skin feeling hydrated and nourished.

Kirsten’s skin is a combination of dry, oily around the chin and nose area and prone to sensitivity. Her skin LOVES our face oils.

Still unsure if it’s the face oil for you? Please read our detailed product descriptions for further information: GET UP AND GLOW  and SLEEP ON IT

Can SKIN BOSS face oils be used on pre-teen and/or teenage skin?

Because our face oils are all natural, they’re gentle enough to use on young skin. They’re also a great way to introduce teens to a no-fuss skincare regime.

Both our kids use SKIN BOSS everyday – Bailey is 16 and Sophie is 12 – and their skin loves it.


social media help

Can I share a photo of my SKIN BOSS product on Instagram or Facebook?

You sure can! We would LOVE that. Nothing is more rewarding than seeing your hard work being shared.

Please tag us @skinbossau and use the hashtag #skinbossau so we can find your gorgeous photos.

If you’re going on holidays and taking your SKIN BOSS with you, there’s a hashtag for that too! #skinbosstravels

We can’t wait to see where in the world we spot SKIN BOSS next!

How can I keep up with the latest SKIN BOSS news?

We have a few different options for you!

You can follow us on Facebook, or Instagram.

You can sign up to our VIP list. Get your name on that list and you’ll be the first to know all the SKIN BOSS things. It’s at the bottom of this page.